Terms & Conditions
Accommodation Agreement Terms and Conditions
1. Scope of Application
The following general terms and conditions (hereinafter “Hotel Accommodation Agreement Terms and Conditions”) apply to contracts for the rental provision of hotel rooms for accommodation, as well as all other services and deliveries provided to the customer by The Yarn GmbH (hereinafter “Hotel”) located in Horgen ZH, Switzerland.
The subletting or further leasing of the provided rooms, as well as their use for purposes other than accommodation, require the prior written consent of the Hotel.
The customer’s general terms and conditions do not apply.
The Terms and Conditions are also available in English. In case of discrepancies, the German version shall prevail.
2. Conclusion of Contract
An individual reservation is valid without a guarantee until 4:00 PM on the day of arrival. With a room guarantee, your reservation is preserved throughout the night even if you arrive after 4:00 PM.
Guarantees for a room reservation include:
- Credit card (Visa, American Express, Diners Card, Mastercard)
- Prepayment for one night, e.g., via bank or postal transfer
- Written guarantee from the Hotel
An offer for group reservations is explicitly labeled as such and must be returned to the Hotel signed by the customer. An offer is valid for 7 days (acceptance period). This specifically means that quotes, price lists, etc., issued by the Hotel do not constitute a binding offer.
The Hotel expressly reserves the right to release rooms for sale again during and after the expiration of the acceptance period for the group reservation offer. A new request may include variations from the first offer.
3. Services and Prices
The customer does not acquire a claim for the provision of specific rooms, but the Hotel commits to keeping rooms of the reserved category available. If an equivalent room as reserved is not available upon arrival due to unforeseen reasons, accommodation will be provided in a room of the next higher category.
The customer is obliged to pay the prices applicable or agreed for the room provision and the further services utilized by them. This also applies to services and expenses of the Hotel induced by the customer to third parties.
Prices are in CHF, per room/night, including free Wi-Fi, service, and VAT. The city tax per person/night is not included.
4. Room Handover and Return
Booked rooms are available to the customer from 3:00 PM on the agreed day of arrival.
The customer has no claim to earlier access to the room.
Unless otherwise determined, on the agreed departure day, rooms must be vacated and made available to the Hotel by 11:00 AM at the latest. Thereafter, due to the delayed vacating of the room, the Hotel may charge 50% of the full lodging price (list price) for its use beyond the contract until 6:00 PM, and 100% after 6:00 PM.
5. Payment
Invoices from the Hotel without a due date are payable within 10 days from receipt of the invoice without deduction. The Hotel is entitled to demand immediate payment of accrued claims at any time.
The Hotel is entitled to demand a reasonable advance payment or security deposit at the time of contract conclusion or thereafter. The amount of the advance payment and the payment deadlines are specified in the offer.
If the customer is domiciled abroad, the Hotel reserves the right to charge the total invoice amount to the guarantee credit card. Any currency differences or bank charges are at the customer’s expense.
The customer can only offset a claim against the Hotel’s claim if it is undisputed or legally binding.
6. Cancellation Conditions
Individual reservations are generally considered definitive once the Hotel’s offer has been confirmed. In the case of a short-term withdrawal after the cancellation period has expired, an overnight stay can be charged at 100%.
Unless otherwise specified, the following conditions apply for individual reservations:
- Cancellation until 12:00 PM on the day of arrival: no cost
- Cancellation after 12:00 PM on the day of arrival: cost of one overnight stay
The cancellation conditions for group reservations depend on the group size and are regulated separately. If no separate cancellation conditions exist, the following rules apply:
- Cancellation up to 60 days before arrival free of charge
- Cancellation up to 30 days before arrival: 50% of the expected total turnover
- Cancellation up to 14 days before arrival: 100% of the expected total turnover
7. Hotel’s Right to Cancel
If the customer has a free cancellation right according to the previous paragraph or a separate agreement, the Hotel is entitled to cancel the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer, upon inquiry from the Hotel, does not waive their free cancellation right.
If an agreed advance payment is not made even after a reasonable extension period set by the Hotel, the Hotel is also entitled to cancel the contract.
Furthermore, the Hotel is entitled to extraordinarily cancel the contract for a materially justified reason, for instance, if:
- Force majeure or other circumstances for which the Hotel is not responsible make fulfilling the contract impossible
- Rooms are booked under misleading or false indication of essential facts
- The Hotel has justified cause to believe that the use of the Hotel’s services might endanger the smooth operation, security, or reputation of the Hotel
- There is a breach of the payment obligations
In the event of a justified withdrawal by the Hotel, the customer has no right to compensation.
8. Bookings via Travel Agents
For bookings made through a travel agent, the agent’s general terms and conditions apply.
9. Liability
The hotel room must be used with utmost care by the customer. The customer or the company is liable for any damages incurred.
The Hotel declines any liability for theft and third-party services. The Hotel is only liable for intentional or grossly negligent contractual or non-contractual direct damages. Any further liability is excluded.
10. Data Protection
The privacy policy can be viewed on our website.
11. Final Provisions
In addition to the Hotel Accommodation Agreement Terms and Conditions, further provisions and booking conditions may apply, which take precedence.
Amendments or supplements must be made in writing. Unilateral changes by the customer are ineffective.
The place of performance and payment is the location of the Hotel.
Swiss law applies with exclusive jurisdiction in Zurich.
Should individual provisions be or become invalid, this shall not affect the validity of the remaining provisions.